Got questions about custom mixes, dietary badges, or Plymouth delivery? Browse our quick answers below or drop our family team a message!

Got Questions?

Frequently Asked Questions

Everything you need to know about our sweets, dietary options, and delivery.

🍬 How does the Build Your Own Pick 'n' Mix work?

Head to our Interactive Bag Builder, choose either a 500g Pouch (10 picks for £5.99) or a 1kg Share Bag (20 picks for £9.99), and tap the sweets you want! Each pick equals a generous 50g scoop. You can pick multiple scoops of the same sweet if you love it!

🌱 Do you offer Vegan, Halal, and Gluten-Free sweets?

Yes! We stock a huge range of clearly labelled Vegan, Vegetarian, Halal, and Gluten-Free sweets. You can filter by dietary requirement inside our Bag Builder, browse our Dietary Collection, or check our Ingredients & Allergen Directory.

⚠️ How do you handle allergens and cross-contamination?

We hold an official 5-Star Food Hygiene Rating and use clean scoops and careful handling. However, because all Pick 'n' Mix sweets are packed in the same sweet shop environment that handles milk, wheat, gluten, soya, nuts, and peanuts, we cannot guarantee 100% absence of trace cross-contact for severe allergy sufferers.

🚚 How fast is delivery in Plymouth and across the UK?

Plymouth Local Delivery (PL1–PL9): Order before 9:30pm for same-day evening delivery between 6:00pm and 10:00pm nightly (7 days a week)!
UK Nationwide Delivery: Sent via Royal Mail Tracked 24/48 (1–3 working days). Standard UK shipping is £3.99 and FREE on orders over £25!

🔒 How long do the sweets stay fresh?

Every pouch is scooped fresh from bulk tubs and sealed in high-barrier, resealable pouches. Kept sealed in a cool, dry place away from direct sunlight, your sweets will stay soft and fresh for 3 to 6 months (though they rarely survive the weekend!).

Still have a question?

Our Plymouth team is happy to help with custom party orders, corporate gifts, or allergen queries.

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