Refunds & Returns

We pack every Mayflower Munchies order with care, but we know that occasionally something can go wrong.

Because we sell sweets, snacks, drinks and made-to-order Pick ’n’ Mix, returns work a little differently from buying something like clothing. This page explains what can be returned, what can’t, and what we’ll do if there’s a problem with your order.

🍬 Change-of-mind returns

For eligible unopened products bought online, you can tell us that you wish to cancel within 14 days of receiving your order.

Once you’ve told us, eligible goods should be returned to us within a further 14 days.

To be eligible for a change-of-mind return, products should be:

• unopened;
• unused;
• in their original sealed packaging;
• in a condition suitable for resale.

For eligible change-of-mind returns, the customer is responsible for the cost of return postage. We recommend using a tracked service.

Once the eligible goods have been returned, we’ll process the refund back to your original payment method.

Where required by law, we’ll also refund the cost of our standard delivery service. If you chose a more expensive delivery option, the refund only needs to cover the equivalent standard delivery charge.

🍭 Products that can’t normally be returned for change of mind

Some Mayflower products are excluded from normal change-of-mind returns.

This can include:

• Create Your Own Pick ’n’ Mix and other products made to your chosen specification;
• personalised or custom-made products;
• products liable to deteriorate or expire rapidly;
• sealed goods that are unsuitable for return for health or hygiene reasons once the seal has been opened;
• products that have been opened, eaten or otherwise cannot safely be resold where a legal return exception applies.

These exclusions do not affect your statutory rights if something is faulty, damaged, incorrectly supplied or not as described.

📸 Damaged, faulty or incorrect orders

We take a lot of care picking, packing and sealing orders, but if something arrives damaged, faulty, incorrect or not as described, please contact us as soon as possible.

If you can, please get in touch within 48 hours of delivery so that we can investigate quickly, particularly where courier damage is involved.

Please send:

• your order number;
• a brief description of what has happened;
• clear photographs of the affected item(s);
• photographs of the outer packaging where relevant.

Once we’ve reviewed the issue, we’ll arrange an appropriate solution, which may include a replacement or refund.

The 48-hour request helps us investigate delivery problems quickly — it does not remove or reduce your statutory consumer rights.

🧾 Missing items

If something is missing from your order, please contact us as soon as possible.

Send us your order number and let us know what’s missing. We’ll check the order information and get it sorted as quickly as we can.

🚚 Delivery problems

Please double-check your delivery address, postcode and contact details before placing your order.

Problems can sometimes happen because of:

• incorrect or incomplete address information;
• access problems such as gated buildings or no safe delivery point;
• incorrect contact information;
• courier disruption, severe weather or unusually busy delivery periods.

If your order hasn’t arrived when expected, contact us and we’ll help investigate.

Your statutory rights relating to delivery are not affected.

❌ Cancelling before dispatch

If you need to cancel an order, contact us as quickly as possible.

For standard products, we’ll do our best to stop the order before it leaves us.

For custom Create Your Own Pick ’n’ Mix orders, cancellation may no longer be possible once we have started preparing the product because it is being made to your chosen specification.

If the order has already been dispatched, the normal return rules above will apply depending on the type and condition of the product.

💳 Refunds

Approved refunds will be made back to the original payment method.

We aim to process approved refunds promptly. Your bank, card provider, PayPal, Klarna or other payment provider may then take additional time to show the money back in your account.

Where statutory cancellation rights apply, refunds will be made within the time limits required by UK consumer law.

📦 Returning an eligible item

Please contact us before posting anything back, particularly because many of our products are food items.

We’ll confirm whether the product is eligible for return and provide the correct return instructions.

Please don’t send a return without contacting us first.

📧 Contact Mayflower Munchies

For refunds, returns or order problems, email:

contact@mayflower-munchies.co.uk

Please include your order number wherever possible.

We aim to respond within 24 hours.

Mayflower Munchies
Plymouth, Devon, UK

Nothing in this policy affects your statutory consumer rights.

🍬 Perishable Food & Hygiene Notice

Because our Pick 'n' Mix sweets and food items are hand-packed to order, we cannot accept returns or offer refunds on perishable food items simply due to a change of mind once they have left our premises, in strict accordance with UK food safety and hygiene regulations.

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