🍬 Perishable goods

Due to the perishable nature of our products, we can’t accept returns or offer refunds on food items once they’ve been dispatched — unless the item is:

• Faulty
• Damaged during delivery
• Incorrect (wrong item supplied)

This aligns with the Consumer Contracts Regulations 2013, which exclude perishable goods from the standard right to return.

📸 Damaged / faulty / incorrect items

If your order arrives damaged, faulty, or incorrect, email us within 24 hours of delivery with:

• Your order number
• A brief description of the issue
• Clear photos of the item(s) and outer packaging

Once reviewed, we’ll offer a replacement or refund depending on the circumstances.

🧾 Missing items

If something is missing from your order, contact us within 24 hours of delivery.

We’ll investigate quickly and sort it as soon as possible.

🚚 Delivery times & delivery issues

We’re not liable for delays caused by:

• Incorrect or incomplete address details provided at checkout
• Access issues (e.g. gated buildings, no safe drop, wrong phone number)
• Courier/network disruption outside of our control (traffic, weather, peak demand)

Please double-check your delivery info before placing your order.

If something goes wrong and it’s fixable, we’ll always try our best to help.