Shipping policy

Shipping Policy

This Shipping Policy explains where we deliver, the services currently available, estimated delivery times and what to do if there is a problem with your order.

1. Where we deliver

We currently ship orders to addresses within the United Kingdom.

Local Plymouth delivery is temporarily paused. UK postal delivery remains available.

2. UK delivery options

The following delivery options are currently available:

  • Standard delivery — £3.99: estimated 3–5 business days.

  • Express delivery — £4.59: estimated 2–3 business days.

  • Priority delivery — £5.49: estimated 1–2 business days.

Standard delivery is free on orders of £30 or more.

Priority delivery is not a guaranteed next-day service. The delivery options and final charges available for an order are confirmed at checkout before payment.

3. Dispatch and delivery estimates

Orders are packed and dispatched on working days. Orders placed during weekends or bank holidays will normally be processed from the next working day.

A working day means Monday to Friday, excluding UK bank holidays.

Delivery times are estimates rather than guarantees. Delays may occasionally be caused by courier disruption, severe weather, seasonal demand, stock issues or other circumstances outside our reasonable control.

If you need an order for a particular date, please order as early as possible.

4. Plymouth local delivery

Local Plymouth delivery is temporarily paused.

A local-delivery option will not be available at checkout while the service is paused. We will update the website when local delivery becomes available again.

5. Warm weather and heat-sensitive products

Chocolate and other heat-sensitive products may soften or melt during periods of warm weather.

We pack orders with care, but customers should consider the weather before ordering heat-sensitive products. Choosing to order these products during high temperatures carries an increased risk of heat-related changes during transit.

Nothing in this section affects your statutory rights if goods are faulty, damaged or not as described.

6. Delivery addresses

Please check your delivery name, address and postcode carefully before completing checkout.

If you notice an error, contact us as soon as possible. We will try to correct the address if the order has not already been dispatched, but we cannot guarantee that changes will be possible after an order has been processed.

We are not responsible for delays caused by incorrect or incomplete delivery information supplied by the customer. Additional delivery charges may apply if an order is returned and must be sent again, unless the problem was caused by us.

7. Damaged, missing or incorrect orders

If an order arrives damaged, contains an incorrect item or has something missing, please contact us as soon as reasonably possible. Reporting the problem within 24 hours helps us investigate it quickly, but this is not intended to limit your statutory rights.

Email contact@mayflower-munchies.co.uk and include:

  • Your order number.

  • A description of the problem.

  • Clear photographs of the parcel and affected products where relevant.

  • Photographs of the delivery label and packaging where relevant.

Please keep the affected products and packaging until we have responded, as they may be needed during the investigation.

8. Contact us

For questions about shipping, delivery or an existing order, email:

contact@mayflower-munchies.co.uk