Privacy policy

Privacy Policy

Last updated: April 2026

This Privacy Policy explains how Mayflower Munchies collects, uses, stores, and shares your personal information when you visit our website, create an account, place an order, sign up for marketing, or otherwise get in touch with us.

It also explains your rights under UK data protection law and how you can contact us if you have any questions about how your information is handled.

1. Who we are

Mayflower Munchies is responsible for deciding how your personal information is used when you visit our website, place an order, create an account, sign up for email marketing, or contact us.

If you have any questions about this Privacy Policy or how we use your personal information, you can contact us at:

Email: contact@mayflower-munchies.co.uk

2. The personal information we collect

Depending on how you use our website, we may collect and use the following types of personal information:

  • Your name
  • Billing and delivery address
  • Email address
  • Telephone number
  • Order details and purchase history
  • Account information, if you create an account
  • Messages or enquiries you send to us by email or through our website
  • Marketing preferences and subscription choices
  • Technical information such as IP address, browser type, device type, pages visited, and website usage information
  • Cookie, analytics, and advertising data where relevant

We do not need your full payment card details to run the store ourselves. Payments are processed securely through third-party payment providers.

3. How we use your information

We may use your personal information to:

  • Process and fulfil your orders
  • Arrange dispatch and delivery
  • Provide customer support and respond to queries
  • Manage customer accounts
  • Send order confirmations, updates, and service communications
  • Send marketing emails where you have agreed to receive them or where permitted by law
  • Operate, improve, and secure our website and store
  • Measure website performance and understand how visitors use our site
  • Help prevent fraud, misuse, and security issues
  • Keep business, tax, and accounting records
  • Comply with legal and regulatory obligations

4. Lawful bases for processing

Depending on the circumstances, we rely on one or more of the following lawful bases under UK data protection law:

  • Contract – where we need to process your information to fulfil an order, provide account features, or respond to a request linked to your order
  • Legal obligation – where we need to keep records or use information to comply with tax, accounting, or other legal requirements
  • Legitimate interests – where we need to use information to run, improve, and protect our business, website, services, and customers, provided those interests are not overridden by your rights
  • Consent – where consent is required, such as for certain marketing or cookie-related activities

If we rely on consent, you can withdraw that consent at any time.

5. Customer accounts

If you create a customer account, we use your information to provide account features such as access to your order history, saved details, and account management tools.

You are responsible for keeping your login details secure. Please contact us if you believe your account has been accessed without permission.

6. Marketing emails

If you sign up to receive marketing emails from us, we may use your email address to send you updates, offers, promotions, and product news.

You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us at contact@mayflower-munchies.co.uk.

7. Cookies, analytics, and advertising

Our website may use cookies and similar technologies to keep the site working properly, remember your preferences, measure traffic and store performance, and support advertising or remarketing where relevant.

We currently use services including Shopify, Google Analytics, and Google Ads. Our website also displays a cookie banner to help manage cookie preferences where required.

You can manage some cookie preferences using our cookie banner and through your browser settings.

8. Payments

Payments made through our store may be processed by third-party payment providers, depending on the payment method you choose. These may include:

  • Shopify Payments
  • PayPal
  • Clearpay

These providers process payment information in accordance with their own privacy and security practices.

9. Delivery and service providers

We may share relevant personal information with delivery and service providers where this is necessary to fulfil orders and run our business. This may include delivery providers such as Royal Mail, Yodel, DPD, and other operational providers used to support our store.

We may also share information with Shopify and other technical service providers where needed to host, operate, support, or improve the website.

10. International transfers

Some of the third-party providers we use may process or store personal information outside the UK.

Where this happens, we expect appropriate safeguards to be used in line with applicable data protection law.

11. How long we keep your information

We keep personal information only for as long as we need it for the purposes described in this Privacy Policy, including fulfilling orders, supporting customers, keeping business records, preventing fraud, resolving disputes, and meeting legal, tax, or accounting requirements.

Where we do not have a fixed retention period, we decide how long to keep information based on the purpose it was collected for, whether we still need it, the sensitivity of the information, and any legal or operational requirements that apply.

12. Your rights

Depending on the circumstances, you may have the right to:

  • Be informed about how your personal information is used
  • Request access to the personal information we hold about you
  • Ask us to correct inaccurate or incomplete information
  • Ask us to erase your information
  • Ask us to restrict how we use your information
  • Object to certain processing
  • Request the transfer of your information in a portable format where applicable
  • Withdraw consent where we rely on consent
  • Complain to the Information Commissioner’s Office (ICO)

If you would like to exercise any of your rights, please contact us at contact@mayflower-munchies.co.uk.

13. Children

Our website is not intended for children to use independently, and we do not knowingly collect personal information directly from children without appropriate authority or supervision.

14. Complaints

If you have concerns about how we use your personal information, please contact us first and we will do our best to help.

You also have the right to complain to the Information Commissioner’s Office (ICO), which is the UK data protection regulator.

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our store, services, customer privacy settings, analytics, advertising tools, or legal obligations.

Please check this page occasionally to make sure you are happy with the latest version.

16. Contact us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

Mayflower Munchies
contact@mayflower-munchies.co.uk