Privacy Policy

Mayflower Munchies is a UK-based sweet shop offering local delivery in Plymouth and UK-wide shipping.

This Privacy Policy explains how Mayflower Munchies (“we”, “us”, “our”) collects, uses and shares your personal information when you visit or make a purchase from our website.

Contact

If you have questions about this policy or your data, contact us at contact@mayflower-munchies.co.uk.

Personal information we collect

When you visit the site, we may collect information about your device and how you use the site. When you place an order, we collect information needed to fulfil it.

• Order information: name, billing/shipping address, email address, phone number (if provided), payment status, order details.
• Device information: IP address, browser type, time zone, cookies, pages viewed, how you interact with the site.
• Customer support information: details you share when contacting us.

How we use your personal information

• To process and fulfil orders, including delivery and customer service.
• To communicate with you about your order and important service updates.
• To screen orders for potential risk or fraud.
• To improve our website and understand how customers use it.
• With your consent, to send marketing emails (you can opt out at any time).

Lawful bases (UK GDPR)

We process personal data under the following lawful bases:

• Contract: to provide products you order.
• Legitimate interests: to improve our services, prevent fraud and maintain site security.
• Legal obligation: to comply with tax/accounting and other legal requirements.
• Consent: for certain marketing and cookie preferences where required.

Sharing your personal information

We share personal information with trusted third parties to run our store and deliver your order, for example:

• Shopify (our e-commerce platform)
• Payment providers (to process payments securely)
• Delivery/courier services (to deliver your order)
• Analytics providers (to help us understand site usage)

We only share what is necessary and require appropriate safeguards where relevant.

Cookies

We use cookies to power the store, remember preferences, and understand how the site is used. You can manage cookie preferences in your browser settings and (where shown) via the cookie banner.

Marketing

If you sign up to marketing, we may send emails about products and offers. You can unsubscribe at any time using the link in our emails.

Data retention

We keep order information for our records unless and until you ask us to delete it, and where we are not required to keep it for legal reasons (for example, tax/accounting).

Your rights

Depending on your location, you may have rights to:

• Access the personal data we hold about you
• Correct inaccurate data
• Request deletion (where applicable)
• Object to or restrict processing (where applicable)
• Data portability (where applicable)

To exercise these rights, contact contact@mayflower-munchies.co.uk.

International transfers

Our store is hosted by Shopify, and some service providers may process data outside the UK. Where this happens, we rely on appropriate safeguards required by law.

Changes

We may update this policy from time to time to reflect changes to our practices or legal requirements.