Helpful answers before you order
Frequently Asked Questions
Find quick answers about delivery, local orders, Pick ’n’ Mix, refunds and what to do if there is a problem with your order.
Ordering & Delivery
How long does standard delivery take? +
Standard delivery is £3.99 and usually takes 3–5 working days.
Orders are usually dispatched the same day if placed before 5pm. Standard orders are sent using Royal Mail or Yodel.
Orders are usually dispatched the same day if placed before 5pm. Standard orders are sent using Royal Mail or Yodel.
Do you offer next working day delivery? +
Yes. Next Working Day Delivery is £6.99.
To qualify, your order must be placed before 9am. Next working day orders are sent with DPD.
To qualify, your order must be placed before 9am. Next working day orders are sent with DPD.
Do you ship outside the UK? +
No, we currently ship within the UK only.
Local Plymouth Delivery
Do you offer local Plymouth delivery? +
Yes. We offer local delivery to PL1–PL9 for £5.99.
What time does local delivery run? +
Local Plymouth deliveries are made between 5pm and 9pm.
How fast is local delivery? +
When we are not too busy, local orders are often delivered within the hour.
This is not guaranteed and can vary depending on order volume, traffic and weather.
This is not guaranteed and can vary depending on order volume, traffic and weather.
Products & Pick ’n’ Mix
Are your sweets packed fresh to order? +
Yes. We pack orders fresh to order so your sweets are prepared specifically for your order rather than taken from old ready-packed stock.
How does your Pick ’n’ Mix work? +
You can shop ready-made sweet bags or choose your own Pick ’n’ Mix where available.
Some Pick ’n’ Mix products are packed to your chosen mix or prepared to order.
Some Pick ’n’ Mix products are packed to your chosen mix or prepared to order.
What happens in hot weather? +
Some items, especially chocolate and other heat-sensitive products, may be affected during warmer weather.
We pack orders with care, but during periods of high temperatures we cannot guarantee that heat-sensitive items will arrive in perfect condition.
We pack orders with care, but during periods of high temperatures we cannot guarantee that heat-sensitive items will arrive in perfect condition.
Returns, Refunds & Problems
Can I cancel my order? +
If you need to cancel an order, please contact us as quickly as possible.
If your order has not yet been packed or dispatched, we will do our best to cancel it.
For some standard online purchases, cancellation rights may apply, but some made-to-order or food-related products may be excluded where the law allows.
If your order has not yet been packed or dispatched, we will do our best to cancel it.
For some standard online purchases, cancellation rights may apply, but some made-to-order or food-related products may be excluded where the law allows.
What if my order arrives damaged, faulty or with something missing? +
Please email us as soon as possible, and ideally within 24 hours of delivery, with your order number and clear photos of the issue where relevant.
This helps us investigate quickly and fairly.
This helps us investigate quickly and fairly.
Can I return custom Pick ’n’ Mix bags if I change my mind? +
Because many Pick ’n’ Mix items are packed to order or built to your chosen mix, change-of-mind cancellations or returns may not be available once preparation or packing has begun, where the law allows.
This does not affect your rights if goods arrive damaged, faulty or not as described.
This does not affect your rights if goods arrive damaged, faulty or not as described.
Still need help?
If you cannot find the answer you need, email us at contact@mayflower-munchies.co.uk and include your order number if your question is about an existing order.
